Job Summary:

Responsible for the efficient, profitable and safe operation of the service department.

Responsibilities:

· Maintain staffing at proper levels in relationship to current market

· Evaluate performance of service department against stated goals, budgets, customer reviews and competitors

· Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers

· Perform periodic written evaluations for service technicians and staff as required

· Ensure that necessary shop tools and equipment are available and maintained in good working order

· Meet and exceed company goals as related to growth, efficiency, and safety

· Review salary and compensation plan for service personnel and make recommendations for changes as appropriate

· Prepare call reports, estimates and budgets as required

· Evaluate work in process for accuracy and efficiency

· Audit compliance of all federal, state and local regulations pertaining to the service department

· Schedule weekly customer visits jointly with PSRs and/or equipment sales person

· Maintain good working relationship with other departments

· Maintain on-going self improvement via self study, company and factory provided programs

· Perform other tasks as requested by management

Education/Experience/Skill:

· High School diploma or GED and a minimum two years at Vocational or Technical School

· Experience in industry; preferably in the service area

· Proficient computer skills

· Excellent interpersonal and communication skills

· General knowledge of maintenance, repair, parts department functions, sales, and customer needs

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Heavy Equipment Service Manager: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Leesburg, GA 31763 (Required)

Ability to Relocate:

• Leesburg, GA 31763: Relocate before starting work (Required)

Work Location: In person